Personal assistant and practical support
Support shaped around everyday needs
- Weekdays
- £24 per hour
- Weekends
- £26 per hour
- Bank holidays
- £35 per hour
Unity Home Care · Sheffield and Waverley
Clear from the first conversation.
A straightforward route from telling us what has changed to agreeing suitable support, visit times and a transparent price.
Getting started
Five clear stages. Nothing begins until you agree.
Tell us what has changed
Call, email or use the form. You do not need to know the name of a service or have every answer.
We listen and assess
We discuss routines, preferences, risks, outcomes and the kind of support that may help.
Receive a clear quote
We set out the agreed visit length, frequency, tasks and price before you make a decision.
Agree the plan
If Unity is the right fit, we agree responsibilities, communication and a suitable start.
Visit, record and review
Our team follows the plan, records support and reviews it when circumstances change.
Pricing
Clear rates, agreed before support begins.
Your initial assessment is completely free. All prices include VAT, and there are no hidden costs.
Companionship visits
Time, conversation and shared interests
- Weekdays
- £18 per hour
- Weekends
- £24 per hour
- Bank holidays
- £28 per hour
Minimum booking: Every visit is at least two hours,
with a minimum ongoing arrangement of two hours per week.
Travel and activity costs
Additional costs are discussed in advance.
Where an agreed visit involves travelling with or on behalf of the client—for example, attending an appointment or going out for the day—mileage is charged at 60p per mile.
The client is also responsible for agreed parking, public transport, tolls and admission costs, including any necessary costs for the accompanying Unity team member.
We will discuss expected expenses before the visit wherever reasonably possible. There are no hidden charges.
Changes and cancellations
Clear notice periods, handled with care.
We aim to be flexible when visit days or times need to change.
- More than 72 hours’ notice
- 0%No cancellation charge
- 48 to 72 hours’ notice
- 25%of the scheduled visit charge
- 24 to fewer than 48 hours’ notice
- 50%of the scheduled visit charge
- Fewer than 24 hours’ notice
- 100%of the scheduled visit charge
We take a flexible and compassionate approach where circumstances change unexpectedly, including an unplanned hospital admission or another exceptional event.
If more than two visits are cancelled within a calendar month, we will review the regular schedule with the client to ensure it continues to meet their needs. Repeated cancellations may result in the reserved visit time being changed or withdrawn in accordance with the notice provisions in the support agreement.
We normally require 28 days’ written notice to end an ongoing support arrangement or make a planned change to the regular support package. Urgent changes affecting the person’s safety, wellbeing or suitability for the agreed support will be reviewed immediately.
If Unity has to cancel a visit, the client will not be charged, and we will try to arrange a suitable alternative wherever possible.
Before support begins: Full payment and
cancellation terms are explained in the support agreement.
Clear records
Information for the right people.
We use PASS by everyLIFE Technologies for care records, visit notes and rostering, supporting secure and GDPR-conscious information handling. With the person’s consent and appropriate permissions, a client or authorised person of interest can use openPASS to view real-time visit information and care notes.
Technology supports good communication; it does not replace a conversation with the person or family.
Common questions
Will we know the price before support starts?
Yes. We explain the agreed service, schedule and pricing structure before you decide.
Are the published prices the full amount payable?
Yes. The rates shown include VAT. Any agreed mileage, parking, transport, toll or admission costs are discussed separately and there are no hidden charges.
Is there pressure to commit after an assessment?
No. The purpose is to understand the situation and decide whether Unity is the right fit.
What happens if needs change?
Contact us and we can review the plan, availability and cost. If the new need falls outside our scope, we will explain that honestly.